Storage Eden Park Terms and Conditions

These Terms and Conditions set out the basis on which Storage Eden Park provides storage and related services, including handling, removals, collection and delivery within its service area in the United Kingdom. By placing a booking, using our facilities or instructing us to handle or transport your goods, you agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings stated:

Customer means the person, firm or company who requests or receives services from Storage Eden Park.

Goods means any property, items, effects, equipment, furniture, boxes or other materials accepted by Storage Eden Park for storage, handling, removal, transport or related services.

Services means storage, removals, transport, packing, loading, unloading, handling, collection, delivery and any other services supplied by Storage Eden Park.

Agreement means the contract between Storage Eden Park and the Customer incorporating these Terms and Conditions, any written quotation and any service confirmation issued by Storage Eden Park.

2. Scope of Services

Storage Eden Park provides secure storage facilities and associated services, which may include collection and delivery, removals, loading and unloading, packing assistance and related activities. The precise scope of services for each booking will be set out in our quotation or service confirmation.

We reserve the right to decline any booking or service request at our sole discretion, including where the Goods are unsuitable for storage or transport, where access is unsafe, or where the Customer fails to provide adequate information.

3. Booking Process

All bookings are subject to availability and acceptance by Storage Eden Park. A booking will only be treated as confirmed when we have issued written confirmation or another form of acceptance referencing the agreed date, services, and indicative charges.

The Customer must provide accurate and complete information at the time of booking, including but not limited to the collection and delivery addresses, access details, floor level, parking restrictions, any special handling requirements, the approximate volume or number of items, and any items that are unusually bulky, heavy or fragile.

Any quotation provided is based on the information supplied by the Customer and is subject to amendment if such information is inaccurate, incomplete or changes before the service date. We may adjust the price to reflect additional time, distance, labour, equipment or materials required where the actual conditions differ from those described at booking.

Bookings for removals and storage may be prioritised within our usual service area. Where services are requested outside our normal operating range, we may apply additional charges or decline the booking.

4. Quotations and Pricing

Unless expressly stated otherwise, all quotations are estimates and not fixed-price offers. Quotations are typically valid for a limited period, which will be indicated in the quotation. If no validity period is indicated, quotations will be valid for 30 days from the date of issue.

Our charges may include one or more of the following: transport costs, labour, packing materials, container or unit hire, storage fees, access charges, tolls, congestion charges, parking charges and any reasoned additional expenses incurred in providing the Services.

We reserve the right to increase our charges to reflect any change in applicable taxes, statutory charges, or third-party fees, such as parking permits or waste disposal fees, over which we have no control.

5. Payments and Invoicing

Unless agreed otherwise in writing, the Customer must pay all charges in advance of the service date for removals and in advance or on a recurring basis for ongoing storage. We may require a deposit at the time of booking, with the balance payable before or on the service date.

For ongoing storage, fees are usually charged in advance on a weekly or monthly basis, as stated in the Agreement. Where payment is not received by the due date, we may apply late payment charges, restrict access to the storage unit or stored Goods, and suspend or terminate services.

We may issue invoices electronically or in another written format. Payment methods will be as communicated to the Customer from time to time. We do not accept responsibility for payments that fail due to incorrect details provided by the Customer or for delays caused by third-party payment processors.

Where the Customer fails to pay sums due, we may exercise a lien over the Goods under our control, meaning we may retain possession of the Goods until all outstanding charges, interest and reasonable costs of enforcement are paid in full. If amounts remain unpaid after reasonable notice, we may sell or otherwise dispose of the Goods and use the proceeds to discharge the outstanding balance, accounting to the Customer for any surplus.

6. Customer Responsibilities

The Customer is responsible for ensuring that the Goods are adequately packed and protected for transport and storage, unless packing services have been expressly included in the Agreement. We will handle Goods with reasonable care, but we do not accept liability for damage arising solely from inadequate packing by the Customer.

The Customer must ensure that adequate access and parking are available at all relevant addresses. This may include arranging parking permits, suspensions or permissions. Any fines, penalties, parking charges or additional time incurred as a result of insufficient or restricted access may be charged to the Customer.

The Customer must not store or request us to handle prohibited, dangerous or illegal items, and must comply with all applicable laws and regulations concerning the Goods and their storage or transport.

7. Prohibited and Restricted Items

The following items must not be stored or transported using our Services:

Explosive, flammable or combustible materials, including gas cylinders, fireworks, fuels, solvents and paints, unless we have specifically agreed in writing to handle such items.

Hazardous chemicals, toxic substances, asbestos or materials containing asbestos, biological or medical waste, and any other hazardous materials.

Perishable goods, live animals, plants, foodstuffs or other items requiring controlled temperature or special environmental conditions.

Illegal goods, stolen property, drugs, weapons or any items whose possession, storage or transport may breach applicable law.

Cash, bullion, precious metals, jewellery, valuable collections, securities or items of exceptional value beyond any limits stated in these Terms and Conditions, unless declared in advance and expressly accepted in writing.

We reserve the right to refuse, remove or dispose of any prohibited items without notice and at the Customer’s cost, and to notify the relevant authorities where appropriate.

8. Cancellations and Changes

The Customer may cancel or amend a booking by giving written notice in advance of the scheduled service date. Cancellation and amendment charges may apply as follows, unless otherwise set out in the Agreement:

If cancellation occurs more than seven days before the service date, we may refund any payments made, less any reasonable administrative or third-party costs already incurred.

If cancellation occurs between seven days and 48 hours before the service date, we may retain a reasonable proportion of the charges to cover lost booking time and costs incurred.

If cancellation occurs less than 48 hours before the service date, or if the Customer fails to provide access, is not present where required, or otherwise prevents the service from being carried out, we may charge up to the full booking value.

Where the Customer requests changes to the date, time, destination, scope of services or volume of Goods, we will endeavour to accommodate such changes but cannot guarantee availability. Revised charges may apply and must be accepted by the Customer before we confirm the amended booking.

9. Storage Term and Access

The storage term will be as agreed between Storage Eden Park and the Customer. Unless otherwise agreed, storage continues on a rolling basis until terminated by either party in writing, subject to any minimum term stated in the Agreement.

Access to stored Goods will be subject to our operating hours, security procedures and any access rules notified to the Customer. We may require reasonable notice prior to access, and we may refuse access where accounts are in arrears or where we consider that granting access would present a security or safety risk.

We may relocate Goods within our facility for operational reasons, provided that such relocation does not materially affect the Customer’s ability to access the Goods during agreed hours.

10. Waste Regulations and Disposal

Storage Eden Park operates in compliance with applicable waste management and environmental regulations. We are not a general waste disposal service and will not accept household or commercial waste that should be disposed of through regular waste or recycling channels.

The Customer is responsible for ensuring that any items left for disposal are lawful to dispose of and properly identified. Where we agree to remove or dispose of items, additional charges may apply, reflecting transport, handling, tipping fees and any waste carrier obligations. We may refuse to remove or dispose of items that we consider hazardous, unsuitable or illegal to handle.

The Customer must not abandon Goods at our premises or within our vehicles. Abandoned items may be treated as waste or uncollected Goods, and we may charge for their removal, storage or disposal. Where required by law, we will use licensed facilities for the disposal or recycling of waste materials.

11. Liability and Risk

We will take reasonable care in handling, storing and transporting the Goods. However, all Goods are stored and transported at the Customer’s risk, subject to any express liability limits or optional insurance arrangements agreed in writing.

Our liability for loss of or damage to Goods arising from our negligence or breach of contract is limited to a reasonable amount per item or per consignment, as stated in the Agreement or, if no amount is stated, to a sum reflecting the reasonable estimated value of the affected Goods, subject to an overall monetary cap. We may request evidence of value for any claim.

We will not be liable for loss or damage arising from normal wear and tear, inherent defects or weaknesses in the Goods, atmospheric or environmental conditions, vermin, moth, mildew, rust, or other causes beyond our reasonable control. We will not be liable for indirect or consequential losses, including loss of profit, loss of business, loss of use or emotional distress.

We are not responsible for loss or damage to the following categories of items, unless expressly declared and agreed in writing before the commencement of the Services: high-value items such as jewellery, watches, artworks, antiques, collections, deeds, bonds, securities, precious metals, data media or electronic records.

Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraud or any other liability that cannot be excluded or restricted under applicable law.

12. Insurance

The Customer is strongly advised to arrange suitable insurance cover for the full value of the Goods during storage and transit. Insurance may be arranged by the Customer independently or, where available, through cover offered or facilitated by Storage Eden Park under separate terms.

Where we facilitate insurance, it will be subject to the terms, conditions, exclusions and claims procedures of the relevant insurer. Our involvement in arranging such insurance does not increase our liability beyond the scope described in these Terms and Conditions.

13. Force Majeure

We will not be liable for any delay, failure or inability to perform our obligations where caused by events beyond our reasonable control, including but not limited to severe weather, natural disasters, fire, flood, war, civil unrest, strikes, lockouts, industrial disputes, pandemics, transport disruptions, acts of government or failure of utilities.

In such circumstances, we may suspend the Services for the duration of the event or terminate the Agreement where performance has become impracticable, providing notice to the Customer where reasonably possible.

14. Termination

Either party may terminate the storage arrangement by giving written notice in accordance with any notice period stated in the Agreement, subject to the payment of all outstanding fees and charges. On termination, the Customer must remove all Goods from storage by the agreed date and settle all sums due.

We may terminate the Agreement immediately where the Customer is in material breach of these Terms and Conditions, including non-payment of sums due, storage of prohibited items, unsafe conduct at our premises, or misuse of the facility.

If the Customer fails to remove the Goods on termination, we may continue to charge storage fees and, after giving reasonable notice, may treat the Goods as uncollected and exercise our rights of sale or disposal.

15. Data Protection and Privacy

We will collect and use personal data about the Customer to arrange and deliver the Services, manage the Agreement, process payments, and comply with legal obligations. We will handle such data in accordance with applicable data protection laws and our privacy practices, as communicated to the Customer from time to time.

We may use surveillance systems at our premises for security, safety and operational purposes. Any such systems will be operated in compliance with relevant regulations.

16. Complaints and Dispute Resolution

If the Customer has concerns or wishes to raise a complaint about the Services, they should contact us as soon as possible, providing details of the issue and any supporting information. We will investigate and respond within a reasonable time frame.

We will seek to resolve disputes amicably. If a dispute cannot be resolved informally, either party may consider appropriate legal remedies, subject to the governing law and jurisdiction clauses below.

17. Governing Law and Jurisdiction

These Terms and Conditions, and any non-contractual obligations arising out of or in connection with them, are governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales will have exclusive jurisdiction to hear any disputes arising out of or in connection with these Terms and Conditions, the Agreement or the Services, subject to any mandatory rights of consumers to bring proceedings in other competent courts.

18. General Provisions

If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or competent authority, that provision will be deemed deleted or modified to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

No failure or delay by Storage Eden Park in exercising any right or remedy shall constitute a waiver of that or any other right or remedy. Any waiver must be in writing to be effective.

These Terms and Conditions, together with any quotation and written service confirmation, constitute the entire Agreement between Storage Eden Park and the Customer in relation to the Services and supersede any previous discussions, representations or understandings.